Customer Care Representative (12 Months Contract)

Illumina Hub International Ltd

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2-5 years customer support experience
Experience with erp systems like sap or jde
Strong written and verbal english communication
** Illumina Hub International Ltd is seeking a Customer Care Representative for a 12-month contract to support the customer ordering process in the biotech industry. The ideal candidate will have 2-5 years of customer support experience, preferably within biotech, and possess strong communication skills and attention to detail. **

Job Summary

  • The role supports the customer ordering process from quote generation to final delivery of genomic technology products.
  • Employees will validate technical aspects of orders and collaborate with multiple departments including Sales, Finance, and Logistics.
  • Illumina is committed to health equity and offers an inclusive environment where employees feel valued and empowered.

Matching Summary

Match Score: 75

** Illumina Hub International Ltd is seeking a Customer Care Representative for a 12-month contract to support the customer ordering process in the biotech industry. The ideal candidate will have 2-5 years of customer support experience, preferably within biotech, and possess strong communication skills and attention to detail. **

Skills & Requirements

Must-have

  • 2-5 years customer support experience
  • Experience with ERP systems like SAP or JDE
  • Strong written and verbal English communication
  • Proficiency in Excel, Outlook, and Word
  • Detail-oriented approach to order accuracy

Nice-to-have

  • Experience working with freight forwarders
  • Background in international logistics
  • Familiarity with Internet commerce sites
  • Desire to provide total customer support
  • Ability to work effectively in a team

Key Requirements

  • B.S. in Life Sciences, Chemistry, or Business preferred
  • 2-5 years of customer support experience required
  • Not eligible for visa sponsorship

Work Rights

Must have Australian work authorization

Tailored Resume

Cover Letter