Santander is seeking a Customer Experience Advisor for their Aberystwyth Branch, emphasizing a customer-centric approach and the importance of teamwork. The role involves assisting customers with various banking transactions and queries, requiring strong communication skills and a flexible attitude
Job Summary
Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.
You will be responsible for acting as the first point of contact for customers, assisting with transactions, queries, servicing, and building relationships.
Benefits include a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, company pension contributions, and voluntary healthcare benefits.
Matching Summary
Match Score: 85
Santander is seeking a Customer Experience Advisor for their Aberystwyth Branch, emphasizing a customer-centric approach and the importance of teamwork. The role involves assisting customers with various banking transactions and queries, requiring strong communication skills and a flexible attitude.
Salary
Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days' holiday plus bank holidays, pension, healthcare, death-in-service benefit, income protection insurance, share plans, staff product discounts, wellbeing support, enhanced family leave.
Skills & Requirements
Must-have
outstanding customer service delivery
effective communication with customers
acting as first point of contact
assisting with day-to-day transactions
answering customer calls
Nice-to-have
desire to go above-and-beyond
effective team working skills
flexible, can-do approach
openness to broad range of activities
ability to grow and adapt
Key Requirements
Proven ability to deliver outstanding customer service