Bilingual Pre-delinquency Call Center Specialist (inbound / Outbound Calls)

BMO Financial Group

Quebec, Canada
Base: $45,500.00 - $84,500.00; bonus/equity: may i...
Fully remote
Bilingual english french required
3-5 years relevant experience
Credit products knowledge
This role involves leading complex conversations with customers to understand their financial situation and deploy tailored debt repayment offers

Job Summary

  • This role involves leading complex conversations with customers to understand their financial situation and deploy tailored debt repayment offers.
  • Agents are expected to make sound credit decisions and select appropriate treatment plans to improve customer financial health while adhering to regulatory guidelines.
  • The position offers a competitive salary range of $45,500.00 to $84,500.00 along with comprehensive benefits including health insurance and retirement savings plans.

Matching Summary

This role involves leading complex conversations with customers to understand their financial situation and deploy tailored debt repayment offers.

Salary

Base: $45,500.00 - $84,500.00; Bonus/Equity: May include commission structure and performance-based incentives; Benefits: Health insurance, tuition reimbursement, accident/life insurance, retirement savings

Skills & Requirements

Must-have

  • Bilingual English French required
  • 3-5 years relevant experience
  • Credit products knowledge
  • Night shift availability
  • Remote work capability

Nice-to-have

  • ALD certification preferred
  • Strong negotiation skills
  • Ability to adapt beyond scripts
  • Experience with FICO scores
  • Customer trust building

Key Requirements

  • Post-secondary degree or equivalent
  • Knowledge of consumer collections laws
  • Understanding of BMO credit products
  • In-depth verbal and written communication
  • Analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

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