As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit product applications, and provide financial health checks.
CommBank is committed to supporting Aboriginal and/or Torres Strait Islander Peoples and offers professional and personal support through its Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
Effective communication skills
Risk-adverse culture adherence
Part time availability for fixed roster
Nice-to-have
Ability to articulate financial terms clearly
Problem solving and solution provision
Interest in career growth at CommBank
Experience in busy retail environment
Genuine customer-centric approach
Key Requirements
Proven customer service experience
Experience in financial services, retail, or hospitality