Order Support Team Leader

Aussie Broadband

Not specified; benefits: 26 weeks pyid pyrental le...
**
3+ years customer service experience
Telco industry knowledge residential business
Proven people leadership and coaching skills
** Aussie Broadband is seeking an Order Support Team Leader to oversee a high-performing team responsible for activation and technical support in the telecommunications sector. The role emphasizes operational oversight, coaching, and continuous improvement while fostering a strong customer-focused culture. **

Job Summary

  • The Team Leader is responsible for leading a high-performing team delivering activation and technical support across residential and business telco services.
  • Aussie Broadband offers 26 weeks paid parental leave for both primary and secondary caregivers along with discounted internet and mobile services.
  • The role requires driving continuous improvement, managing team performance against KPIs, and serving as the primary escalation point for complex activation issues.

Matching Summary

Match Score: 75

** Aussie Broadband is seeking an Order Support Team Leader to oversee a high-performing team responsible for activation and technical support in the telecommunications sector. The role emphasizes operational oversight, coaching, and continuous improvement while fostering a strong customer-focused culture. **

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month, 20% off Mobile services

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • Telco industry knowledge residential business
  • Proven people leadership and coaching skills
  • Strong stakeholder engagement capabilities
  • Complex issue resolution and escalation management

Nice-to-have

  • Continuous improvement mindset
  • Adaptable leader supporting change
  • Inclusion and diversity advocacy
  • Technical problem-solving aptitude
  • Collaborative team culture focus

Key Requirements

  • 3+ years experience in customer service roles
  • Demonstrated people leadership and operational delivery
  • Strong understanding of Residential and Business Telco services

Work Rights

Not specified

Tailored Resume

Cover Letter