Job Summary

• The Front of House Manager is responsible for assisting the Community and Assistant Manager in the day-to-day front of house operations, supervising the team and ensuring the delivery of exceptional customer service to achieve the sites leasing and occupancy goals.
• Leads and motivates the team towards achieving NPS objectives, leasing goals and occupancy targets, while overseeing the daily activities of the property and ensuring work is organised and executed in line with Greystar expectations.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and customer satisfaction, promoting resident satisfaction and retention by ensuring a timely response to questions, requests and complaints.

Matching Summary

Skills & Requirements

Key Requirements

• Proven track record in delivering service excellence
• Experience leading and motivating a team
• Ability to coach and mentor team members
• Fluent English verbal and written communication skills
• Excellent organization skills and ability to multitask

Work Rights