Service Desk Lead

Hitachi

Hyderabad, India
It service desk operations
Technical issue resolution
End-user support
The Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective resolution of technical issues, and providing exceptional support to end-users

Job Summary

  • The Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective resolution of technical issues, and providing exceptional support to end-users.
  • Manage and mentor a team of Service Desk Analysts, including performance reviews, training, and scheduling.
  • We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.

Matching Summary

The Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective resolution of technical issues, and providing exceptional support to end-users.

Skills & Requirements

Must-have

  • IT Service Desk operations
  • Technical issue resolution
  • End-user support
  • Ticketing system management
  • ITIL framework
  • Active Directory
  • Microsoft 365 administration

Nice-to-have

  • Customer-focused
  • Continuous service improvement
  • Life experience
  • Character
  • Perspective
  • Passion for achieving great things

Key Requirements

  • 5+ years of experience in IT Service Desk
  • 2 years in a leadership capacity
  • ITIL Foundation certification preferred
  • Bachelor's degree in IT or related field

Work Rights

Not specified

Tailored Resume

Cover Letter