Competitive salary & equity; 401(k) program with 4...
**
Prior software development or technical support experience
Experience with zendesk ticketing systems
Strong time management and ticket triage skills
**
Replit is seeking a Support Engineer I for a weekend shift to assist users with technical issues related to their software development platform. The position involves direct customer interaction, problem-solving, and collaboration with a global support team, with an emphasis on automation and continuous learning.
**
Job Summary
Replit is an agentic software creation platform enabling millions of users to build applications using natural language.
Support Engineers will solve technical product issues, debug bugs, and maintain the team's Knowledge Base while meeting strict resolution targets.
The role offers competitive salary, equity, comprehensive health benefits, and flexible time off within a global team environment.
Matching Summary
Match Score: 75
**
Replit is seeking a Support Engineer I for a weekend shift to assist users with technical issues related to their software development platform. The position involves direct customer interaction, problem-solving, and collaboration with a global support team, with an emphasis on automation and continuous learning.
**
Salary
Competitive Salary & Equity; 401(k) Program with 4% match; Health, Dental, Vision, Life Insurance, Paid Parental Leave, Monthly Wellness Stipend
Skills & Requirements
Must-have
Prior software development or technical support experience
Experience with Zendesk ticketing systems
Strong time management and ticket triage skills
Ability to work in fast-paced high-volume environments
Excellent communication skills
Nice-to-have
Recent usage of Replit platform
Experience with IDEs, terminals, or developer tools
Familiarity with AI tools like Claude or ChatGPT
Problem-solving mindset for complex challenges
Focus on automation and self-healing systems
Key Requirements
Prior experience in software development or relevant technical support
Comfort with performance tracking and regular reporting