Member Experience Manager

Eosfitness

Boca Raton, US
$18—$20 usd ph
On-site
Exceptional customer service delivery
Address member concerns and feedback
Resolve billing issues
EōS Fitness is seeking a Member Experience Manager in Boca Raton, US, to enhance member satisfaction and retention through exceptional service. The role involves leading front desk staff, addressing member concerns, and maintaining high operational standards, all while embodying the company’s core values

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include free membership, discounted services, daily pay, competitive pay with vacation/holiday/sick pay, health benefits, and 401(k) with company matching.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Boca Raton, US, to enhance member satisfaction and retention through exceptional service. The role involves leading front desk staff, addressing member concerns, and maintaining high operational standards, all while embodying the company’s core values.

Salary

$18—$20 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Address member concerns and feedback
  • Resolve billing issues
  • Train and motivate front desk staff
  • Maintain facility cleanliness and safety

Nice-to-have

  • Embody company core values
  • Inspire team culture
  • Online reputation management

Key Requirements

  • Proven customer service or front-line leadership experience
  • Proficiency with fitness management software
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter