Integer is seeking a Customer Operations Manager who will lead customer advocacy and ensure exceptional service within the organization. The ideal candidate will have extensive experience in the medical device sector and a strong focus on customer relationships, operations, and team leadership.
###
Job Summary
The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
This role serves as the voice of the customer during production meetings and partners with Sales to meet customer requirements and grow sales.
The manager will develop the unconstrained unit forecast for the S&OP process and ensure adherence to all ISO Certification and FDA regulatory requirements.
Matching Summary
Match Score: 85
Integer is seeking a Customer Operations Manager who will lead customer advocacy and ensure exceptional service within the organization. The ideal candidate will have extensive experience in the medical device sector and a strong focus on customer relationships, operations, and team leadership.
###
Skills & Requirements
Must-have
7+ years medical device experience
Bachelor's degree in business
S&OP forecasting process knowledge
ISO certification requirements adherence
FDA regulations compliance
Nice-to-have
Strong customer advocacy skills
Cross-functional collaboration ability
Process improvement mindset
Strategic relationship building
Leadership and team development
Key Requirements
Minimum 7 years experience in medical device field
Bachelor's degree in business or related field
Knowledge of Quality Management Systems (QMS)
Experience with FDA regulations and safety requirements