Not specified (assumed to be hybrid based on industry standards)
Manage team members day-to-day performance
Monitor service quality against standards
Coordinate workloads and backlogs
TDCX is seeking a Team Leader for their contact centre in Singapore to manage daily operations and ensure service excellence for government projects. The ideal candidate should possess at least three years of relevant experience in a call center environment, with strong leadership and problem-solving skills
Job Summary
You will manage team members in their day-to-day performance while providing leadership and coaching.
The role involves performing transaction monitoring to ensure client service quality consistently meets service level standards.
TDCX offers attractive remuneration, comprehensive medical coverage, and strong learning and development plans for career growth.
Matching Summary
Match Score: 85
TDCX is seeking a Team Leader for their contact centre in Singapore to manage daily operations and ensure service excellence for government projects. The ideal candidate should possess at least three years of relevant experience in a call center environment, with strong leadership and problem-solving skills.
Salary
Attractive remuneration; Performance incentives included; Comprehensive medical insurance coverage