Own the AI lifecycle for your customer portfolio from go-live through renewal, including prompt optimization, guardrail management, drift monitoring, and output tuning
Job Summary
Own the AI lifecycle for your customer portfolio from go-live through renewal, including prompt optimization, guardrail management, drift monitoring, and output tuning.
Lead Quarterly Technical Success Reviews, delivering ROI analysis, drift findings, upgrade impact assessments, and optimization roadmaps to customer stakeholders.
Leverage deep Salesforce platform knowledge including Apex, Flows, LWC, and Data Cloud to diagnose issues and assess enhancement feasibility.
Matching Summary
Own the AI lifecycle for your customer portfolio from go-live through renewal, including prompt optimization, guardrail management, drift monitoring, and output tuning.
Skills & Requirements
Must-have
Salesforce platform expertise
AI lifecycle management
prompt engineering
customer-facing technical role
Salesforce automation configuration
Nice-to-have
Salesforce Agentforce experience
enterprise AI governance models
B2B SaaS background
teamwork and innovation
Key Requirements
3+ years in a technical customer-facing role
Hands-on Salesforce platform expertise
Configuring and troubleshooting Salesforce automation
Working knowledge of Salesforce data model
Experience with prompt engineering or AI output optimization