Sap Ams Manager - German Speaking

PwC PricewaterhouseCoopers GmbH

Prague, Czech Republic
Sap application support / ams delivery
Itil principles and best practices
Leading cross-functional teams
Lead and coordinate an Application Support team across L1–L3, overseeing end-to-end AMS delivery and ensuring adherence to defined SLA/KPI

Job Summary

  • Lead and coordinate an Application Support team across L1–L3, overseeing end-to-end AMS delivery and ensuring adherence to defined SLA/KPI.
  • Manage incident, problem, and change processes in line with ITIL, and plan/coordinate patching, upgrades, and overall application lifecycle activities.
  • PwC offers a stable yet challenging work environment with opportunities for professional growth, fair salary, flexible working hours, and a comprehensive benefits program.

Matching Summary

Lead and coordinate an Application Support team across L1–L3, overseeing end-to-end AMS delivery and ensuring adherence to defined SLA/KPI.

Skills & Requirements

Must-have

  • SAP Application Support / AMS delivery
  • ITIL principles and best practices
  • leading cross-functional teams
  • stakeholder management
  • incident, problem, and change processes
  • Fluent German (C1/C2)

Nice-to-have

  • banking or public-sector environments
  • service management tools
  • nearshore/offshore teams
  • ITIL certification

Key Requirements

  • Fluent German (C1/C2)
  • Proven experience managing SAP AMS delivery
  • Strong understanding of ITIL
  • Experience in leading cross-functional teams
  • Excellent stakeholder management skills

Work Rights

Not specified

Tailored Resume

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