The GBS Europe Service Delivery Manager will be responsible for the overall service management framework for GBS, ensuring services are delivered efficiently and effectively with an outcome-oriented mindset
Job Summary
The GBS Europe Service Delivery Manager will be responsible for the overall service management framework for GBS, ensuring services are delivered efficiently and effectively with an outcome-oriented mindset.
This role involves unifying the Global Service Catalog, KPI frameworks, and Power BI dashboards across regions to ensure a consistent, 'best-in-class' experience.
The position requires fostering a 'Service and Solutions' mindset, leading the regional adoption of CX metrics, and maintaining long-term relationships with stakeholders.
Matching Summary
The GBS Europe Service Delivery Manager will be responsible for the overall service management framework for GBS, ensuring services are delivered efficiently and effectively with an outcome-oriented mindset.
Skills & Requirements
Must-have
Service Management Framework
Customer Centricity
Service Catalogue Management
KPI Frameworks
Risk Management
Internal Controls
Nice-to-have
Innovation and Automation
Employee Wellbeing
Future Leader Development
Cross-cultural Collaboration
Key Requirements
At least 5 years experience in change management or project management
Bachelor’s degree in Business Management, HR, or related social/administrative science
Advance level of English
Big Data Analytics, Metrics and Predictive Analytics