Job Summary

• Act as the main point of contact in the Salesforce support channel, diagnosing problems, guiding users, and ensuring requests are resolved with agility and clarity.
• Validate new functionalities and fixes developed by PMs/Devs before they go to production, ensuring the final delivery meets business needs and does not generate negative impacts.
• Transform recurring support questions into support materials or quick training sessions, helping to reduce the volume of calls and increase the maturity of business areas in using the tool.

Matching Summary

Skills & Requirements

Key Requirements

• Ability to manage multiple calls simultaneously
• Sense of prioritization for reported problems

Work Rights