Specialist Customer Care - Intermediary Mortgage Expert

Brightonparkbank

Liverpool, United Kingdom
**
Exceptional customer service
Resolve complex customer needs
Mortgage products and services
** Brightonparkbank is seeking a Specialist Customer Care - Intermediary Mortgage Expert for a hybrid role based in Liverpool. This position requires delivering exceptional customer service to resolve complex inquiries, managing relationships with stakeholders, and contributing to process improvements in the customer care function. **

Job Summary

  • Provide exceptional customer service while resolving more complex customer needs/requests.
  • You will be the expert that brokers and solicitors rely on, guiding mortgage applications from start to finish, solving policy queries, reviewing Decisions in Principle, and navigating technical challenges with confidence.
  • This is an exciting, high-demand hybrid role at the heart of a busy mortgage environment, blending inbound calls and live webchat support.

Matching Summary

Match Score: 75

** Brightonparkbank is seeking a Specialist Customer Care - Intermediary Mortgage Expert for a hybrid role based in Liverpool. This position requires delivering exceptional customer service to resolve complex inquiries, managing relationships with stakeholders, and contributing to process improvements in the customer care function. **

Skills & Requirements

Must-have

  • Exceptional customer service
  • Resolve complex customer needs
  • Mortgage products and services
  • Telephony-based environment
  • Live webchat support
  • Risk and controls
  • Stakeholder management skills

Nice-to-have

  • Industry trends and developments
  • Provide feedback and coaching
  • Develop and implement procedures
  • Build relationships with stakeholders
  • Digital and technology skills
  • Strategic thinking

Key Requirements

  • Proven experience delivering excellent customer service
  • Understanding of mortgage products, processes, and policies
  • Effective stakeholder management skills
  • Excellent operational efficiency

Work Rights

Not specified

Tailored Resume

Cover Letter