Front Office Manager

Sofitel Sydney Wentworth

Chicago, IL, United States
$65,000 - $75,000 py; not specified; not specified
On-site
Lead and manage rooms departments
Handle guest concerns professionally
Maximize rooms revenue
Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service

Job Summary

  • Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service.
  • Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices.
  • Employee benefit card offering discounted rates in Accor worldwide and learning programs through our Academies.

Matching Summary

Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service.

Salary

$65,000 - $75,000 per year; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead and manage Rooms departments
  • Handle guest concerns professionally
  • Maximize rooms revenue
  • Oversee overnight operations
  • Property management systems (Opera, SynXis)
  • Stand or walk eight-hour shift
  • Multitasking and handling stressful situations

Nice-to-have

  • Fostering a compassionate work environment
  • Engaging service delivery
  • Develop talent and grow within property
  • Corporate Social Responsibility activities

Key Requirements

  • High school Diploma or equivalent
  • 2-4 years leadership experience
  • Oversee nightly audit functions
  • Handle guest complaints diplomatically
  • Make critical decisions independently
  • Knowledge of hotel operations
  • Working knowledge of employment laws

Work Rights

Legally eligible to work in the United States

Tailored Resume

Cover Letter