Royal Service Agent Summer Season May To October

Sofitel Sydney Wentworth

Victoria, Canada
Base: hourly pyy rate from $26.86 to 30.70; bonus/...
On-site
Switchboard operation
Guest service excellence
Knowledge of front office systems
The position offers employee benefits including discounted rates at Accor properties worldwide and exclusive food and beverage discounts in the Pacific Northwest

Job Summary

  • The position offers employee benefits including discounted rates at Accor properties worldwide and exclusive food and beverage discounts in the Pacific Northwest.
  • The role involves managing calls, maintaining the Royal Service software system, and serving as a liaison for guests requiring hotel information.
  • The team environment embraces diversity and inclusion, blending historic charm with modern luxury at a prestigious Victoria hotel.

Matching Summary

The position offers employee benefits including discounted rates at Accor properties worldwide and exclusive food and beverage discounts in the Pacific Northwest.

Salary

Base: Hourly pay rate from $26.86 to 30.70; Bonus/Equity: Not specified; Benefits: Employee discounts, comprehensive benefits and wellness programs

Skills & Requirements

Must-have

  • Switchboard operation
  • Guest service excellence
  • Knowledge of Front Office systems
  • Flexible shift availability
  • Strong telephone communication
  • Organized and detail oriented

Nice-to-have

  • Technologically savvy
  • Knowledge of Victoria
  • Hospitality diploma
  • Passion for guest service
  • Leadership mentoring programs

Key Requirements

  • Minimum 1 year recent switchboard/front office experience
  • Or minimum 8 months recent administrative experience
  • Fluency in English
  • Legal eligibility to work in Canada
  • Ability to work flexible shifts including nights

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter