Member Experience Manager

EōS Fitness

Laveen, AZ, US
Hourly: $18.50 - $20.50 usd; benefits: free member...
On-site
Customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Hourly: $18.50 - $20.50 USD; Benefits: Free membership, health/dental/vision, 401(k) matching; Perks: Daily Pay, referral program

Skills & Requirements

Must-have

  • Customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong organizational and multitasking abilities

Nice-to-have

  • Experience in fitness or hospitality industry
  • Knowledge of membership management processes
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Solution-oriented mindset for complaints

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Proven experience in customer service or front-line leadership

Work Rights

Not specified

Tailored Resume

Cover Letter