Services Regional Manager, Amazon Business Services

Amazon

US, Virtual
Not specified; not specified; not specified
Fully remote with frequent domestic travel (up to 60-70%).
Build and lead team of territory managers
Manage vendor and technician performance
60-70% domestic travel required
Amazon is seeking a Services Regional Manager for its Business Services division, focused on leading field operations and enhancing customer experience through effective team management and operational excellence. The ideal candidate will demonstrate strong leadership in a fast-paced environment and have a passion for delivering scalable solutions

Job Summary

  • This role involves building and leading a team of Territory Managers within a designated region to foster an inclusive culture rooted in Amazon's Leadership Principles.
  • The position requires managing vendor and technician performance while ensuring third-party partners execute work to the highest standards on behalf of Amazon.
  • Candidates must be willing to travel domestically up to 60-70% of the time and serve as the primary escalation point for field operations issues.

Matching Summary

Match Score: 85

Amazon is seeking a Services Regional Manager for its Business Services division, focused on leading field operations and enhancing customer experience through effective team management and operational excellence. The ideal candidate will demonstrate strong leadership in a fast-paced environment and have a passion for delivering scalable solutions.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Build and lead team of Territory Managers
  • Manage vendor and technician performance
  • 60-70% domestic travel required
  • Implement regional operational standards
  • Drive continuous improvement initiatives

Nice-to-have

  • Strong people leadership skills
  • Customer obsession mindset
  • Ability to dive deep into details
  • Bias for action culture carrier
  • Passion for delivering high-quality solutions

Key Requirements

  • Experience leading field operations teams
  • Proven track record in vendor management
  • Willingness to travel 60-70% domestically
  • Ability to stand/walk during shifts
  • Strong analytical and data-driven decision making

Work Rights

Not specified

Tailored Resume

Cover Letter