Customer Experience Specialist

GEICO

Dallas, TX, USA
Base: $30.53 ph / $61,500 annually; bonus/equity: ...
End-to-end claims experience management
Direct customer interaction
Multitasking and prioritization
GEICO offers a rewarding career where ambitions are met with endless possibilities, honoring the iconic brand by offering quality coverage and being there when customers need it most

Job Summary

  • GEICO offers a rewarding career where ambitions are met with endless possibilities, honoring the iconic brand by offering quality coverage and being there when customers need it most.
  • The Customer Experience Specialist role involves managing the end-to-end claims experience for customers, claimants, and partners, requiring interaction via phone, email, text, or chat.
  • The company provides a comprehensive Total Rewards program including healthcare, a 401(k) match from day one, and opportunities for professional development and growth.

Matching Summary

GEICO offers a rewarding career where ambitions are met with endless possibilities, honoring the iconic brand by offering quality coverage and being there when customers need it most.

Salary

Base: $30.53 per hour / $61,500 annually; Bonus/Equity: $1,500 sign-on bonus for active adjuster's license holders; Benefits: Comprehensive healthcare, 401(k) match

Skills & Requirements

Must-have

  • End-to-end claims experience management
  • Direct customer interaction
  • Multitasking and prioritization
  • Fast-paced environment
  • Computer proficiency

Nice-to-have

  • Service driven
  • On the go work style
  • Relentless innovation
  • Inclusive culture
  • Shared success

Key Requirements

  • High School Diploma or equivalent
  • Active Insurance Adjusters license (preferred)
  • Bachelor's degree (preferred)
  • No sponsorship for employment authorization

Work Rights

Not specified

Tailored Resume

Cover Letter