Sales Engineer | Federal Team

Avaya Inc

Remote
On-site
Ccaas/omnichannel solution design
Ai/ml integration for cx
Demonstrate business value of platforms
Avaya is seeking a highly accomplished Sales Engineer III to be a primary technical driver in accelerating our portfolio adoption focused on CCaaS, Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration

Job Summary

  • Avaya is seeking a highly accomplished Sales Engineer III to be a primary technical driver in accelerating our portfolio adoption focused on CCaaS, Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.
  • This role will support a very large Federal client with multiple sites, focusing approximately 80% on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments.
  • The successful candidate will act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration, cloud architecture, and total cost of ownership for modern cloud CX solutions.

Matching Summary

Avaya is seeking a highly accomplished Sales Engineer III to be a primary technical driver in accelerating our portfolio adoption focused on CCaaS, Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.

Skills & Requirements

Must-have

  • CCaaS/Omnichannel solution design
  • AI/ML integration for CX
  • Demonstrate business value of platforms
  • Trusted technical advisor to executives
  • Expertise in CCaaS competitive landscape

Nice-to-have

  • Strategic technologist and storyteller
  • Foundational knowledge of legacy platforms
  • Community that values contributions and growth

Key Requirements

  • Minimum 8 years in technical pre-sales/solution architecture
  • At least 5 years in CCaaS/SaaS/Cloud contact center
  • Prior FEDERAL experience required
  • Security clearance preferred
  • Bachelor degree or equivalent experience

Work Rights

Must be authorized to work in the US without sponsorship

Tailored Resume

Cover Letter