Customer Experience Advisor

Capita

Rotherham, United Kingdom
Base: £24,043.50 py; bonus/equity: not specified; ...
2d onsite
End-to-end complaint management
Collaborative working relationships
Meet customer/business needs
As a Customer Service Advisor at Capita, you will be expected to manage your customer complaints from end to end and finding a resolution for your customer

Job Summary

  • As a Customer Service Advisor at Capita, you will be expected to manage your customer complaints from end to end and finding a resolution for your customer.
  • Deliver against agreed objectives, Service Level Agreements and Key Performance Indicators.
  • A competitive salary of £24,043 per annum, 22 days’ holiday, company matched pension, and plenty more voluntary benefits designed to suit your lifestyle.

Matching Summary

As a Customer Service Advisor at Capita, you will be expected to manage your customer complaints from end to end and finding a resolution for your customer.

Salary

Base: £24,043.50 Per annum; Bonus/Equity: Not specified; Benefits: 22 days’ holiday, Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, voluntary benefits

Skills & Requirements

Must-have

  • end-to-end complaint management
  • collaborative working relationships
  • meet customer/business needs
  • root cause analysis
  • deliver against objectives
  • real-time support to colleagues
  • organise work schedules and activities

Nice-to-have

  • positive and enthusiastic person
  • self-motivated individual
  • shares our vision
  • represent Southern Water brand

Key Requirements

  • experience in a complaints environment
  • Ability to prioritise workload
  • Strong Microsoft skills

Work Rights

Not specified

Tailored Resume

Cover Letter