Customer Service Representative-7

TheCignaGroup LLC

Kuala Lumpur, Malaysia
On-site
Excellent interpersonal skills
Understand and interpret policy provisions
Respond to inquiries
The Cigna Group is seeking experienced Customer Service Representatives for their Kuala Lumpur office to provide high-quality service regarding insurance claims and policies. The role requires strong interpersonal skills, attention to detail, and the ability to manage customer inquiries efficiently

Job Summary

  • Delivers straightforward administrative and/or other basic business services in Customer Service.
  • Responds to inquiries from policy holders, providers and/or others for information and assistance.
  • The successful individual will contribute to providing the highest possible level of service to all our customers thereby assisting in retaining existing business.

Matching Summary

Match Score: 85

The Cigna Group is seeking experienced Customer Service Representatives for their Kuala Lumpur office to provide high-quality service regarding insurance claims and policies. The role requires strong interpersonal skills, attention to detail, and the ability to manage customer inquiries efficiently.

Skills & Requirements

Must-have

  • excellent interpersonal skills
  • understand and interpret policy provisions
  • respond to inquiries
  • handle complaints and appeals
  • excellent IT skills
  • strong customer focus

Nice-to-have

  • proactive in recommending process improvements
  • ability to organize and prioritize workflow

Key Requirements

  • Minimum 2 years experience in a contact centre environment
  • excellent attention to detail
  • high level of accuracy
  • good verbal and written communication

Work Rights

Not specified

Tailored Resume

Cover Letter