Technical Customer Service Team Lead

352

Not specified
Leadership skills for team motivation
Effective conflict resolution abilities
Fluent english communication proficiency
352 is seeking a Technical Customer Service Team Lead who excels in leadership, communication, and problem-solving. The ideal candidate will have experience in managing customer orders or complaints, possess strong emotional intelligence, and be adept at coordinating team efforts while driving process improvements

Job Summary

  • The role requires leading a team to achieve common goals through effective decision-making and clear communication.
  • Candidates must manage order, complaint, and credit processes while resolving conflicts in a diplomatic manner.
  • The position involves acting as the primary contact point for escalations and supporting workload balance within the division.

Matching Summary

Match Score: 75

352 is seeking a Technical Customer Service Team Lead who excels in leadership, communication, and problem-solving. The ideal candidate will have experience in managing customer orders or complaints, possess strong emotional intelligence, and be adept at coordinating team efforts while driving process improvements.

Skills & Requirements

Must-have

  • Leadership skills for team motivation
  • Effective conflict resolution abilities
  • Fluent English communication proficiency
  • SAP or ERP system knowledge
  • Order and complaint management experience

Nice-to-have

  • Emotional intelligence and empathy
  • Process improvement suggestions
  • Small project management capability
  • Advanced computer skills
  • Cross-functional problem solving

Key Requirements

  • Minimum 3 years people leader experience
  • Fluent in English language
  • Experience handling conflict situations
  • Knowledge of SAP/ERP systems

Work Rights

Not specified

Tailored Resume

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