Customer Service and Admin Team Lead

KEYNOTE LEARNING HUB PTE. LTD.

Ang Mo Kio, Singapore
Lead team of three specialists
Handle customer enquiries across channels
Process student registrations and billing
The role involves leading a team of three Customer Service & Admin Specialists while overseeing daily centre operations

Job Summary

  • The role involves leading a team of three Customer Service & Admin Specialists while overseeing daily centre operations.
  • Candidates must handle complex customer enquiries, manage student billing, and maintain accurate records in the iEduCentre system.
  • The position requires coordinating cleaning vendors, managing supplies, and supporting tutors with administrative tasks like printing materials.

Matching Summary

Match Score: 75

The role involves leading a team of three Customer Service & Admin Specialists while overseeing daily centre operations.

Skills & Requirements

Must-have

  • Lead team of three specialists
  • Handle customer enquiries across channels
  • Process student registrations and billing
  • Maintain iEduCentre system data accuracy
  • Manage monthly pantry supply orders

Nice-to-have

  • Experience in supervisory role
  • Prior frontline customer service experience
  • Confident handling difficult customers
  • Strong interpersonal communication skills
  • Positive self-driven work attitude

Key Requirements

  • Minimum Diploma qualification
  • 2-3 years customer service experience
  • Supervisory role experience preferred
  • Proficiency in Excel and Word

Work Rights

Not specified

Tailored Resume

Cover Letter