The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle, including performing technical measures and assessing pre-existing conditions
Job Summary
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle, including performing technical measures and assessing pre-existing conditions.
The AIS will conduct Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards.
Responsibilities will further include resolving customer complaints, making decisions needed to prevent cycle-time delays, working with service providers to resolve issues, and approving or escalating project changes prior to moving forward.
Matching Summary
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle, including performing technical measures and assessing pre-existing conditions.
Skills & Requirements
Must-have
Technical measures and product affirmations
Job site inspections and quality assurance
Customer communication and issue resolution
Service provider management
Prevent cycle-time delays
Nice-to-have
Strong time management skills
Strong negotiating skills
Strong business acumen
Problem solving and multi-tasking skills
Collaborative leadership skills
Key Requirements
Minimum 5 years of work experience
Bachelor's degree program or equivalent
Must be eighteen years of age or older
Must be legally permitted to work in the United States