Ekspert/ka W Biurze Obsługi Klienta Indywidualnego

Deutsche Bank UK

Warszawa, Poland
Customer service high risk authorizations
Identity verification procedures
Handling client complaints and feedback
You will be responsible for remote and in-person customer service for clients with mortgages, loans, and those with power of attorney

Job Summary

  • You will be responsible for remote and in-person customer service for clients with mortgages, loans, and those with power of attorney.
  • Key duties include verifying client identities, processing high-risk authorizations, and distributing client requests to appropriate departments.
  • The company offers employment under a fixed-term contract, hybrid work model, and a friendly work environment within a major financial institution.

Matching Summary

You will be responsible for remote and in-person customer service for clients with mortgages, loans, and those with power of attorney.

Skills & Requirements

Must-have

  • Customer service high risk authorizations
  • Identity verification procedures
  • Handling client complaints and feedback
  • Processing client orders and inquiries
  • Ensuring operational security

Nice-to-have

  • Proactive and initiative-driven
  • Collaborative and team-oriented
  • Commercial thinking and responsibility

Key Requirements

  • Minimum 5 years financial institution experience
  • Experience in control units
  • Customer service experience
  • Ability to self-organize and prioritize tasks

Work Rights

Not specified

Tailored Resume

Cover Letter