Specialized Customer Success Manager, Clm (evisort)

Workday

Denver, CO, USA
Base: $95,000 - $142,600 usd (denver); + us locati...
Fully remote
3+ years contract lifecycle management experience
Saas customer-facing services role
Strategic customer engagement leadership
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM

Job Summary

  • This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.
  • The team is united in a mission to help customers realize meaningful value from Workday's emerging, high-impact products using a consistent Customer Success framework.
  • Candidates will be expected to develop deep expertise in Workday CLM capabilities and independently manage a portfolio of customers with clear success plans within their first 3-6 months.

Matching Summary

This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.

Salary

Base: $95,000 - $142,600 USD (Denver); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus plus annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years Contract Lifecycle Management experience
  • SaaS customer-facing services role
  • Strategic customer engagement leadership
  • Data-driven adoption metrics analysis
  • Executive stakeholder relationship management

Nice-to-have

  • Experience in evolving incubating environments
  • Ability to travel up to 10%
  • Strong verbal and written communication skills
  • Collaboration across Sales, Services, and Product
  • Curious minds and courageous collaborators

Key Requirements

  • 3+ years experience in complex SaaS environments
  • 3+ years managing customer relationships for adoption
  • 3+ years Contract Lifecycle Management (CLM) experience required

Work Rights

Not specified

Tailored Resume

Cover Letter