Scheduler - Lv Trop. Family Med Cl - Full Time 12 Hour Rotating Shifts (non-exempt) (non-union)
auxsupport.usc.edu
Los Angeles, California, US
$21.00 – $29.77 ph; not specified; not specified
Patient appointment scheduling
Customer service experience
Medical terminology understanding
The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments and providing courteous reception
Job Summary
The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments and providing courteous reception.
This position demonstrates excellent customer services techniques, meets and greets patients, answers patient calls, and schedules patients for appointments.
The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision.
Matching Summary
The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments and providing courteous reception.
Salary
$21.00 – $29.77 per hour; Not specified; Not specified
Skills & Requirements
Must-have
Patient appointment scheduling
Customer service experience
Medical terminology understanding
Patient registration and verification
Handling patient calls and inquiries
Nice-to-have
Advocate/liaison for patients
Care coordinator duties
Superior customer service techniques
Key Requirements
High school or equivalent
Understanding of medical terminology
Ability to interview patients and interface with professional staff