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Zebra Technologies Corporation is seeking a Manager for Lead Management to oversee their Marketing Contact Center in Lincolnshire, Illinois. The role involves leading a team, optimizing lead management processes, and collaborating with sales and marketing teams to drive performance and customer satisfaction.
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Job Summary
The Lead Management Manager leads the Marketing Contact Center, overseeing the entire process for qualifying and handling all inbound customer leads.
This role requires onsite work in the Lincolnshire, IL location and involves setting clear performance objectives while fostering a culture of accountability.
Zebra offers a comprehensive benefits program including healthcare, wellness initiatives, flexible work arrangements, and an annual cash incentive target of 12%.
Matching Summary
Match Score: 75
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Zebra Technologies Corporation is seeking a Manager for Lead Management to oversee their Marketing Contact Center in Lincolnshire, Illinois. The role involves leading a team, optimizing lead management processes, and collaborating with sales and marketing teams to drive performance and customer satisfaction.
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Salary
Base: $108,960.00 - $163,440.00 Annual; Bonus/Equity: Target 12% of base pay annual cash incentive; Benefits: Comprehensive healthcare, wellness, paid time off, and flexible work options
Skills & Requirements
Must-have
8+ years customer support or marketing experience
End-to-end lead management strategy ownership
Cross-functional collaboration with sales teams
Performance reporting and KPI dashboard creation
Event lead capture and processing management
Nice-to-have
Experience optimizing AI in call center environments
Bilingual in Spanish and English
Strong partnership building with internal stakeholders
Ability to drive results in matrixed organizations
Calm under pressure and effective communication skills
Key Requirements
BA/BS degree preferred or equivalent work experience
8+ years experience in customer support, marketing or sales support
Experience with inquiry management and lead routing systems