Customer Support Manager

Airbus Helicopters, Inc.

Dallas, Texas, United States
Competitive base salary; incentive compensation in...
Fully remote
12+ years customer service experience
8+ years helicopter industry experience
Aviation maintenance methods knowledge
This role serves as the primary strategic champion for an elite portfolio of aircraft operators, directly impacting fleet availability and customer trust

Job Summary

  • This role serves as the primary strategic champion for an elite portfolio of aircraft operators, directly impacting fleet availability and customer trust.
  • The position requires managing a multi-million dollar portfolio with full Profit & Loss responsibility for products and services across assigned regions.
  • Candidates will benefit from comprehensive health coverage, retirement savings plans, Employee Stock Ownership Plan participation, and generous paid parental leave.

Matching Summary

This role serves as the primary strategic champion for an elite portfolio of aircraft operators, directly impacting fleet availability and customer trust.

Salary

Competitive base salary; Incentive compensation including profit sharing; Retirement savings plan and ESOP participation

Skills & Requirements

Must-have

  • 12+ years customer service experience
  • 8+ years helicopter industry experience
  • Aviation maintenance methods knowledge
  • Contract management and P&L responsibility
  • Fleet availability and operational performance focus

Nice-to-have

  • Strong relationship building skills
  • Crisis situation management
  • Data analysis and trend identification
  • Cross-functional collaboration abilities

Key Requirements

  • Minimum 4-year undergraduate degree or equivalent experience
  • 12+ years in customer service, repairs, and logistics
  • 8+ years in the helicopter or aviation industry
  • US work authorization without visa sponsorship required

Work Rights

Must have current US work authorization

Tailored Resume

Cover Letter