Technicien Support Informatique H/f

Europcar Inc

Expert technical assistance for end users
Hardware and software troubleshooting skills
Remote support tool proficiency
The specialist is responsible for providing rapid technical assistance to end-users and resolving a wide range of computer problems

Job Summary

  • The specialist is responsible for providing rapid technical assistance to end-users and resolving a wide range of computer problems.
  • Key duties include installing, configuring, and maintaining computer hardware while keeping an accurate inventory for lifecycle management.
  • The role requires ensuring compliance with security policies to protect the IT infrastructure against threats.

Matching Summary

The specialist is responsible for providing rapid technical assistance to end-users and resolving a wide range of computer problems.

Skills & Requirements

Must-have

  • Expert technical assistance for end users
  • Hardware and software troubleshooting skills
  • Remote support tool proficiency
  • Network basics and IP addressing knowledge
  • Accurate incident documentation practices

Nice-to-have

  • Patience and empathy with users
  • Strong customer service orientation
  • Adaptability to new technologies
  • Collaboration with cross-functional teams
  • Vendor management experience

Key Requirements

  • Proficiency in Windows, macOS, and Linux operating systems
  • Experience with remote support software
  • Ability to document solutions and create guides

Work Rights

Not specified

Tailored Resume

Cover Letter