Support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations
Job Summary
Support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations.
Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings.
Matching Summary
Support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations.
Skills & Requirements
Must-have
Quality strategy deployment
Quality culture
Quality systems and tools
Root cause analysis
Customer quality issues management
Voice of the Customer representation
Nice-to-have
Sustainable operations
World-class performance
Customer experience feedback
Risk evaluation from customer perspective
Continuous improvement
Key Requirements
Bachelor degree in Engineering or related field
Minimum 5 years relevant work experience
Associate degree in Engineering or related field PLUS minimum 7 years
High School Diploma/GED PLUS 9 years relevant work experience