Senior Customer Service Rep (uch)

R1 RCM Inc.

Not specified
Healthcare call center environment
Patient questions and concerns
Hipaa
R1 RCM Inc. is seeking a Senior Customer Service Representative to facilitate communication between patients and healthcare organizations, focusing on resolving inquiries related to revenue cycle operations. The ideal candidate should have experience in a healthcare call center and familiarity with medical claims and EMR systems

Job Summary

  • Deliver a high-quality patient experience through inbound and outbound call resolution within established protocols with a focus on first call resolution.
  • Manage inquiries via multiple communication channels in a professional manner using EMR systems such as Epic, Cerner, Meditech, or similar systems.
  • Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.

Matching Summary

Match Score: 85

R1 RCM Inc. is seeking a Senior Customer Service Representative to facilitate communication between patients and healthcare organizations, focusing on resolving inquiries related to revenue cycle operations. The ideal candidate should have experience in a healthcare call center and familiarity with medical claims and EMR systems.

Skills & Requirements

Must-have

  • healthcare call center environment
  • patient questions and concerns
  • HIPAA
  • EOBs
  • payment plans
  • inbound and outbound call resolution

Nice-to-have

  • AI and intelligent automation
  • collaborate across groups
  • think boldly
  • meaningful work
  • competitive benefits package

Key Requirements

  • Minimum 1 year of experience
  • healthcare call center environment
  • High school diploma or GED

Work Rights

Not specified

Tailored Resume

Cover Letter