The Unified Communications Operations Manager is responsible for overseeing the day-to-day operational performance and reliability of enterprise unified communications services including voice, video, and conferencing
Job Summary
The Unified Communications Operations Manager is responsible for overseeing the day-to-day operational performance and reliability of enterprise unified communications services including voice, video, and conferencing.
This role requires strong leadership skills to manage the UC operations team, drive continuous service improvements, and act as a key escalation point for critical incidents in a regulated environment.
The ideal candidate will possess hands-on technical knowledge of platforms like Microsoft Teams, Cisco Webex, and Zoom while ensuring adherence to strict service level objectives and security standards.
Matching Summary
The Unified Communications Operations Manager is responsible for overseeing the day-to-day operational performance and reliability of enterprise unified communications services including voice, video, and conferencing.
Skills & Requirements
Must-have
6 years direct UC experience
1 year lead or mentor role
Microsoft Teams administration
Cisco Webex management
Zoom platform oversight
SIP trunking and PBX systems
Incident response leadership
Nice-to-have
ITIL Foundation certification
Hybrid UC environment support
Network fundamentals knowledge
Monitoring tools expertise
Disaster recovery planning
Cross-functional collaboration skills
Key Requirements
Associates degree in CS, MIS, or Business
Minimum 6 years supporting enterprise UC environments
Minimum 1 year in a lead or mentor role
Proven experience with Microsoft Teams, Webex, and Zoom
Strong understanding of SIP, VoIP, and call routing
Experience managing incidents in high-availability production