Customer Success Manager

Workday

Austin, TX, USA
Primary location base pyy range: $95,000 usd - $14...
Fully remote
Saas solution customer success
Workday adaptive planning
Customer value and adoption
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Customer Success Manager (CSM) plays a critical role in the success and execution of Workday Adaptive Planning.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • SaaS solution customer success
  • Workday Adaptive Planning
  • customer value and adoption
  • revenue stream management
  • renewal management end-to-end
  • strategic customer relationship building

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • integrity, empathy, and shared enthusiasm
  • executive presence and high-level communication

Key Requirements

  • 3+ years CSM SaaS solution experience
  • 2+ years change management practices
  • 2+ years CRM/customer success tool experience
  • 2+ years account management/strategic planning
  • 3+ years executive customer relationship building
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter