5+ years post-implementation customer-facing roles
Proficiency in ccaas technologies and crm integrations
The role focuses on driving customer retention and expansion by partnering with service providers to ensure successful deployments of Zoom's Customer Experience solutions
Job Summary
The role focuses on driving customer retention and expansion by partnering with service providers to ensure successful deployments of Zoom's Customer Experience solutions.
Candidates must possess deep knowledge of Contact Center, Workforce Engagement, or Virtual Agent technologies along with strong business proficiency in both English and Japanese.
Zoom offers an award-winning workplace culture with a structured hybrid work approach and comprehensive benefits designed to support physical, mental, and financial health.
Matching Summary
The role focuses on driving customer retention and expansion by partnering with service providers to ensure successful deployments of Zoom's Customer Experience solutions.
Skills & Requirements
Must-have
4+ years technical experience in CX solutions
5+ years post-implementation customer-facing roles
Proficiency in CCaaS technologies and CRM integrations
Business proficiency in English and Japanese languages
Experience with executive-level engagements
Nice-to-have
Ability to communicate complex technical concepts clearly
Proactive risk identification and remediation strategies
Collaboration across Product and Engineering teams
Commitment to employee well-being and work-life balance
Key Requirements
4+ years technical experience with Customer Experience solutions
5+ years in post-implementation customer-facing roles
Business proficiency in English and Japanese
Experience with CCaaS technologies and CRM integrations