Technical Support Specialist

Greenhouse

Anywhere In Ireland, Ireland
Not specified; benefits: medical, dental, life, di...
On-site
2+ years customer-facing experience
Experience using zendesk
Email and live chat support skills
Greenhouse is seeking a Technical Support Specialist to serve as the first point of contact for customers via email, chat, and video calls

Job Summary

  • Greenhouse is seeking a Technical Support Specialist to serve as the first point of contact for customers via email, chat, and video calls.
  • The role involves diagnosing complex issues, guiding customers on product setup, and acting as a subject matter expert to improve product processes.
  • Employees receive benefits including medical, dental, life insurance, mental health resources, and 25 days' vacation for Ireland-based staff.

Matching Summary

Greenhouse is seeking a Technical Support Specialist to serve as the first point of contact for customers via email, chat, and video calls.

Salary

Not specified; Benefits: Medical, dental, life, disability, mental health, pension matching, 25 days vacation

Skills & Requirements

Must-have

  • 2+ years customer-facing experience
  • Experience using Zendesk
  • Email and live chat support skills
  • Ability to explain technical architecture

Nice-to-have

  • Passion for learning and sharing knowledge
  • Comfort adapting to AI-assisted tools
  • Creative problem-solving abilities
  • Friendly and patient communication style

Key Requirements

  • Evidence of right to work in Ireland required
  • No employment permit sponsorship available
  • 2+ years of relevant customer service experience

Work Rights

Must have right to work in Ireland

Tailored Resume

Cover Letter