Service Desk Analyst (nsw)

St Vincent's Health Australia

Sydney, NSW, Australia
Competitive salary pyckaging options; discounted p...
Hybrid
Windows operating systems proficiency
Microsoft o365 services knowledge
Remote desktop services experience
This role delivers prompt and effective resolution through first-level technical phone and ticket support within a compassionate healthcare environment

Job Summary

  • This role delivers prompt and effective resolution through first-level technical phone and ticket support within a compassionate healthcare environment.
  • The position offers a hybrid work model with opportunities to impact the business while receiving competitive salary packaging and health insurance benefits.
  • Successful candidates will collaborate with vendors, maintain knowledge bases, and ensure high-quality technical support across all organizational areas.

Matching Summary

This role delivers prompt and effective resolution through first-level technical phone and ticket support within a compassionate healthcare environment.

Salary

Competitive salary packaging options; Discounted private health insurance; Employee Assistance Program

Skills & Requirements

Must-have

  • Windows operating systems proficiency
  • Microsoft O365 services knowledge
  • Remote desktop services experience
  • Hardware and network troubleshooting
  • Ticket management system usage

Nice-to-have

  • Healthcare industry experience
  • Conflict resolution skills
  • ITIL v4 Certification
  • Cloud systems knowledge
  • Strong customer service passion

Key Requirements

  • Tertiary qualification in IT or equivalent experience
  • ITIL v4 Certification (desirable)
  • Ability to meet government vaccination requirements

Work Rights

Not specified

Tailored Resume

Cover Letter