Application Support Manager - Keystone

Cable News Network Inc

Multiple Locations
Base: $90,027.00 - $167,193.00 salary py; bonus/eq...
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Keystonemax platform support
Team management experience
Media workflows (ingest, qc, delivery)
** Warner Bros. Discovery is seeking an Application Support Manager for its internal production management platform, KeystoneMAX. The role requires operational leadership, project management, and a focus on user adoption and workflow optimization within a team-oriented, innovative culture. **

Job Summary

  • The Application Support Manager serves as the operational, technical, and strategic leader responsible for ensuring the successful day-to-day performance of KeystoneMAX, WBD’s internal production management and delivery platform.
  • This role oversees support strategy, project execution, user adoption, workflow optimization, and cross-team coordination, managing a small team of support technicians.
  • Qualifications include 3-5 years of experience in a similar role within media or entertainment, previous team management experience, and familiarity with media workflows and cloud environments.

Matching Summary

Match Score: 75

** Warner Bros. Discovery is seeking an Application Support Manager for its internal production management platform, KeystoneMAX. The role requires operational leadership, project management, and a focus on user adoption and workflow optimization within a team-oriented, innovative culture. **

Salary

Base: $90,027.00 - $167,193.00 salary per year; Bonus/Equity: Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards; Benefits: health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

Skills & Requirements

Must-have

  • KeystoneMAX platform support
  • Team management experience
  • Media workflows (ingest, QC, delivery)
  • Agile and Waterfall methodologies
  • Customer service orientation

Nice-to-have

  • Passion for media technology
  • International television business knowledge
  • Comfortable working in fast-changing environments
  • Support users across global time zones

Key Requirements

  • 3-5 years of experience in media/entertainment
  • Previous experience managing a team
  • Expertise in requirements gathering
  • Strong background in workflow modeling
  • Familiarity with media workflows
  • Understanding of AWS or hybrid cloud environments
  • Knowledge of Agile and Waterfall methodologies

Work Rights

Not specified

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