FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets with a tech-enabled and customer-led approach
Job Summary
FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets with a tech-enabled and customer-led approach.
The role involves delivering competent, efficient, and remarkable service experience while meeting service level agreements and production targets.
The position supports business financial goals, manages customer complaints, and collaborates with internal stakeholders to achieve fair outcomes.
Matching Summary
FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets with a tech-enabled and customer-led approach.
Skills & Requirements
Must-have
customer service across multiple channels
knowledge of life and general insurance
proficiency in MS Office and tech-savvy
compliance with regulatory guidelines
problem solving and decision-making skills
Nice-to-have
excellent verbal and written communication
ability to multitask and adapt to dynamic environment
proactive approach to improvement
commitment to confidentiality and ethics
interpersonal skills and patience
Key Requirements
Minimum SPM or Diploma holder
At least 2 years customer service experience in life and general insurance
Relevant certifications such as M5, M9, HI, PGI, BCP preferred