Tech Majlist Specialist

PwC UK

Incident management processes
Desktop l1 support
Network l1 support
This role focuses on managing the design and implementation of technology infrastructure to enable efficient business operations

Job Summary

  • This role focuses on managing the design and implementation of technology infrastructure to enable efficient business operations.
  • The incumbent acts as the primary contact for maintaining service quality while identifying cost-efficient improvements.
  • Responsibilities include handling Level 1 support requests for desktop, network, and collaboration tools across the country.

Matching Summary

This role focuses on managing the design and implementation of technology infrastructure to enable efficient business operations.

Skills & Requirements

Must-have

  • Incident management processes
  • Desktop L1 support
  • Network L1 support
  • Asset register maintenance
  • Customer satisfaction monitoring

Nice-to-have

  • Cost efficiency analysis
  • Service improvement initiatives
  • Project rollout assistance
  • Training session delivery
  • Stakeholder communication skills

Key Requirements

  • Degree in related field preferred
  • Experience with incident routing procedures
  • Knowledge of asset administration

Work Rights

Not specified

Tailored Resume

Cover Letter