This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives
Job Summary
This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives.
The position supports the servicing team by evaluating current service approaches, identifying gaps and opportunities, and translating insights into practical recommendations.
We’ll empower you to learn and grow the career you want in a flexible environment where well-being and inclusion are more than just words.
Matching Summary
This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives.
Skills & Requirements
Must-have
Uplifting servicing efficiency and effectiveness
Evaluating current service approaches
Translating insights into recommendations
Excel-based analysis and reporting
English and Cantonese communication skills
Nice-to-have
Proactive, customer-driven approach
Excellent inter-personal skills
Strong sales and servicing orientation
Flexible work environment
Inclusion and well-being focus
Key Requirements
University degree
6-8 years working experience in MPF
Experience in servicing, business development, general management
Industry knowledge on retirement industry management