Guest Services Agent

Acquire Intelligence Australia Pty Ltd

High-volume customer service experience
Reservation management and processing
Multi-channel communication skills
This role involves managing guest experiences from reservation confirmation through post-departure across multiple communication channels

Job Summary

  • This role involves managing guest experiences from reservation confirmation through post-departure across multiple communication channels.
  • The position requires proactive troubleshooting, accurate reservation creation, and collaboration with on-ground teams to ensure flawless operations.
  • Candidates must demonstrate a commitment to the company values of Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.

Matching Summary

This role involves managing guest experiences from reservation confirmation through post-departure across multiple communication channels.

Skills & Requirements

Must-have

  • High-volume customer service experience
  • Reservation management and processing
  • Multi-channel communication skills
  • Problem-solving and issue resolution
  • Flexibility for 24/7 rostering

Nice-to-have

  • Experience with Property Management Systems
  • Knowledge of OTA distribution functionalities
  • HomHero or RMS software proficiency
  • Cross-cultural communication abilities
  • Growth mindset and entrepreneurial energy

Key Requirements

  • Demonstrated experience in high-volume customer service
  • Competency in HomHero, RMS, and Locking Systems
  • Understanding of rate strategies and OTA sites

Work Rights

Not specified

Tailored Resume

Cover Letter