Customer Care Professional Iii

Iron Mountain

Remote, US
Base: $24.00ph; bonus/equity: not specified; benef...
Fully remote
Customer inquiry resolution
Account management skills
Technical support experience
Iron Mountain is seeking a motivated and detail-oriented Customer Care Professional III to join our Customer Success team

Job Summary

  • Iron Mountain is seeking a motivated and detail-oriented Customer Care Professional III to join our Customer Success team.
  • In this role, you will be responsible for the receipt, ownership, and resolution of customer issues, ensuring high-quality support.
  • We provide comprehensive health, wellness, and retirement plans along with opportunities for continuous learning and professional growth.

Matching Summary

Iron Mountain is seeking a motivated and detail-oriented Customer Care Professional III to join our Customer Success team.

Salary

Base: $24.00/hr; Bonus/Equity: Not specified; Benefits: Two Weeks PTO, Sick Leave, Wellness Time off & 7 Paid Holidays + 3 Floating Holidays

Skills & Requirements

Must-have

  • Customer inquiry resolution
  • Account management skills
  • Technical support experience

Nice-to-have

  • Strong reasoning skills
  • Exceptional organizational skills
  • Interpersonal strength

Key Requirements

  • 2–4 years of customer service experience
  • High competency in computer software
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter