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WPP is seeking a Strategy Consulting Manager focused on Customer Experience (CX) and CRM transformation in Copenhagen. The ideal candidate will lead strategic initiatives for top-tier clients, leveraging consulting expertise to enhance customer relationships and drive business growth.
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Job Summary
This role involves leading high-impact Customer Experience and CRM strategies for global top-tier clients.
The successful candidate will facilitate critical decision-making processes around customer journey design and CX innovation.
You will be responsible for defining future-state CRM visions and contributing to technology selection and implementation strategies.
Matching Summary
Match Score: 75
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WPP is seeking a Strategy Consulting Manager focused on Customer Experience (CX) and CRM transformation in Copenhagen. The ideal candidate will lead strategic initiatives for top-tier clients, leveraging consulting expertise to enhance customer relationships and drive business growth.
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Skills & Requirements
Must-have
Customer Experience strategy leadership
CRM transformation and optimization
Strategic work sessions with stakeholders
Business case development for CX
MarTech stack assessment capabilities
Nice-to-have
Experience with Salesforce or Adobe platforms
Strong background in customer journey mapping
Ability to drive business transformation
Expertise in personalization and loyalty strategies