Customer Service Engineer Ii

BETA CAE Systems International AG

HOME MI, US
Customer technical support
Mechanical engineering
Romax/adams simulation software
Provide 1st-line technical support to end users for all Romax products, from basic inquiries to complex application issues

Job Summary

  • Provide 1st-line technical support to end users for all Romax products, from basic inquiries to complex application issues.
  • Deliver product training and live demonstrations for both pre-sales and post-sales customers.
  • Collaborate with internal sales, services, and R&D teams to share user feedback and improve product offerings.

Matching Summary

Provide 1st-line technical support to end users for all Romax products, from basic inquiries to complex application issues.

Skills & Requirements

Must-have

  • Customer Technical Support
  • Mechanical Engineering
  • Romax/Adams Simulation Software
  • Communication and Presentation
  • FEA Tools
  • CAD Tools

Nice-to-have

  • Engage with user community
  • Collaborate with internal teams
  • Grow adoption of products
  • Simplify complex technical concepts

Key Requirements

  • Bachelor’s or Master’s degree in Mechanical Engineering
  • 2–3 years of industry experience
  • Eligible to work in the U.S.
  • Travel up to 10% of the time

Work Rights

Must be eligible to work in the U.S.

Tailored Resume

Cover Letter