Senior Customer Collaboration Specialist

Mondelēz International

Front-facing customer experience in customer service
Experience leading strategic seasonal profiles
Sap knowledge and ms office expertise
This role serves as the single point of contact for a customer portfolio while managing escalations to ensure maximum satisfaction

Job Summary

  • This role serves as the single point of contact for a customer portfolio while managing escalations to ensure maximum satisfaction.
  • The position requires using internal and customer data to optimize plans and support joint initiatives with strategic customers.
  • This is a 12-month secondment opportunity at Mondelēz International focused on improving value and service to customers.

Matching Summary

This role serves as the single point of contact for a customer portfolio while managing escalations to ensure maximum satisfaction.

Skills & Requirements

Must-have

  • Front-facing customer experience in Customer Service
  • Experience leading strategic seasonal profiles
  • SAP knowledge and MS Office expertise
  • Strong analytical and problem-solving skills
  • Fast-moving consumer goods industry background

Nice-to-have

  • Proven record in resilience navigating ambiguity
  • Managing by influence cross-functionally
  • Strong focus on delivering productivities
  • Team player with proactive thinking
  • Flexible approach to internal processes

Key Requirements

  • Experience in fast-moving consumer goods company
  • SAP knowledge required
  • MS Office expertise required
  • 12-month fixed term contract
  • No relocation support available

Work Rights

Not specified

Tailored Resume

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