Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ years project management experience
Business level japanese communication skills
This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive stakeholders

Job Summary

  • This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive stakeholders.
  • The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, and Product Management teams to ensure enterprise-level service excellence.
  • Candidates will lead the creation of success plans that outline critical success factors and metrics while driving the adoption of Workday's AI-enhanced solutions.

Matching Summary

This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive stakeholders.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management experience
  • Business level Japanese communication skills
  • Workday HCM Payroll or Financials expertise
  • Executive level stakeholder relationship management

Nice-to-have

  • State and Local Government customer base experience
  • Adaptive Planning implementation experience
  • Functional domain expertise in Financials
  • Experience chairing executive leadership meetings
  • Cross-functional collaboration across Sales and Product

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be able to work from Tokyo or Osaka office 50% of time
  • Proven track record in issue resolution and escalation management

Work Rights

Not specified

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